Answers to what we hear most from passengers, airlines, and drivers.
No — delayed baggage delivery is billed to the airline, not the passenger. It's free to you.
Your driver will attempt delivery and follow up with next steps if no one's available — no bag gets left unattended.
Report it through your airline as you normally would. Every stop is logged with a timestamp and driver, so we can help trace what happened.
Use the tracker on this site with your confirmation code — you'll see live status and an estimated delivery window once your bag is sorted.
We deliver within a set radius of each airport we serve. Addresses further out get routed back to the airline's standard process.
We're a dedicated, tracked delivery layer built specifically for this — faster turnaround than a general courier, and full visibility for both you and the airline.
Submit a request with your address, bag count, and preferred window. We confirm your pickup time, then a driver collects your bags and brings them to the airport.
Visit the Drive With Us page and submit an application. We'll reach out about next steps once we're hiring in your market.