Last updated: August 2026
Casual Flight Services picks up delayed baggage on behalf of contracted airlines and delivers it to the passenger's address. We act as a delivery contractor for the airline, not as the airline itself.
Bags are handled with reasonable care from pickup at the airport to delivery at your address. Liability for loss or damage while a bag is in our custody is limited to the terms of our agreement with the contracting airline, and any claim should be filed with that airline in the first instance.
Delivery windows shown by our tracker are estimates based on route and zone, not guarantees. Weather, traffic, and airline handoff timing can affect actual delivery time.
We currently deliver within a defined radius of each airport we serve. Addresses outside that radius are not eligible for delivery and will be routed back to the airline's standard process.
Questions about these terms can be sent to hello@casualflightservices.com.