Last updated: August 2026
To deliver a delayed bag, we receive your name, delivery address, and bag details from the contracting airline. If you submit an inquiry form on this site, we collect the name, email, phone, and message you provide.
Your delivery information is used only to sort, route, and deliver your bag, and to give you status updates through our tracker. We don't sell delivery or contact information to third parties.
Delivery addresses are visible only to our dispatch team and the driver assigned to your bag. Our public bag tracker never displays your address — only status, airline, and zone.
Delivery records are retained for operational and billing purposes. Contact us if you'd like to request deletion of your information once a delivery is complete.
Questions about this policy can be sent to hello@casualflightservices.com.