If your airline has assigned your delayed baggage to Casual Flight Services, enter the confirmation or tracking number provided for your delivery.
Enter the confirmation or tracking number from your delivery.
Once your bag is sorted, delivery-window updates can appear here and be sent by text where supported.
Your airline manages the baggage claim and assigns eligible deliveries to CFS. CFS then handles the contracted delivery portion according to the airline's workflow and the operating market.
Damage claims, compensation and baggage-file changes remain with the airline unless your specific communication says otherwise.